Your Privacy Rights Explained
We collect your full name, email, phone number, date of birth, residential address and banking details to verify your identity and process deposits via DANA, OVO, GoPay or QRIS. This information is required by local regulations and payment partners to prevent fraud and enable withdrawals to your verified account.
Transaction records and account history are retained for 7 years for regulatory compliance in Indonesia. Personal details such as name, email and address are deleted after 1 year following account closure, where local law permits. You can request immediate deletion of non-essential data by contacting our support team.
Yes. Submit a data access request via email or live chat with your account email address. We will compile your personal information, transaction history and login logs into a secure file and send it to you within 7 business days. This download includes all data we store about you and your account activity.
We do not sell or rent your data. Payment details are shared only with DANA, OVO, GoPay and QRIS partners to complete your deposits and withdrawals. Your information may also be disclosed to Indonesian authorities where required by law. We do not provide your data to marketing partners or unrelated third parties.
Your password is encrypted using industry-standard algorithms and stored in hashed form, meaning even our staff cannot read it. We recommend using a strong, unique password and enabling two-factor authentication if available. Never share your login details with anyone, including support staff.
We use session cookies to keep you logged in and analytics cookies to track how you navigate the lobby and improve performance. You can disable non-essential cookies in your browser settings, but this may limit account functionality or prevent login. Strictly necessary cookies cannot be disabled as they maintain account security.
Contact our support team immediately via live chat or email with details of the unusual activity. Change your password at once and do not make any withdrawals until we verify your account. We investigate all reported incidents and will help you secure your account and recover any fraudulent transactions, where applicable.
